top of page

Store Policy

CUSTOMER CARE

Shopping online for baby products should feel safe, simple, and reassuring — and that is exactly what we aim to deliver.

At Cozy Cub Company, we believe that caring for our customers is just as important as caring for your little cubs.

​

We are here to make your shopping experience simple, supportive, and stress-free from the moment you land on our store to the moment your order arrives at your door.

​

If you have any questions about your order, our products, or need assistance with anything at all, our friendly customer care team is here to help. We aim to respond to all enquiries within 24–48 business hours.

​

You can contact us anytime via our Contact Us page or email support, and we will do our best to resolve your query as quickly and smoothly as possible.

​

Because we operate with international suppliers, we understand that delivery and product questions are especially important — and we are committed to keeping you informed every step of the way.

​

At Cozy Cub Company, you are never just a customer — you are part of our growing family of parents and caregivers who want the very best for their little ones.

PRIVACY & SAFETY

Your privacy and trust are extremely important to us.

​

Cozy Cub Company is committed to protecting your personal information and ensuring a safe and secure shopping experience at all times.

​

When you place an order on our website, we collect only the necessary information required to process your order, arrange shipping with our trusted international suppliers, and provide customer support.

​

All payments are processed through secure, encrypted third-party payment gateways. We do not store or have access to your full credit or debit card details at any time.

​

Your personal information (such as name, address, and email) is only shared with trusted partners involved in fulfilling your order. These partners are selected carefully to ensure reliable service and safe delivery.

​

We will only contact you regarding:

  • Your order confirmation and updates

  • Shipping and tracking information

  • Customer support enquiries

  • Important store updates (if you opt in)

 

We do not sell, rent, or misuse your personal data.

​

By shopping with Cozy Cub Company, you can feel confident that your privacy and security are respected and protected at every step.

WHOLESALE INQUIRIES

At Cozy Cub Company, we are always open to meaningful partnerships with retailers, boutiques, and resellers who share our passion for quality baby products and thoughtful curation.

​

If you are interested in stocking or reselling our products, or collaborating with us on bulk or business-to-business opportunities, we would love to hear from you.

​

Because we work with a global network of suppliers and curated product selections, wholesale availability may vary depending on product type and supplier terms.

​

We welcome inquiries from:

​

  • Baby boutiques and retail stores

  • Online resellers and e-commerce businesses

  • Gift box companies and subscription services

  • Corporate gifting partners

 

Please contact us via email with the subject line “Wholesale Inquiry” and include details about your business, location, and what products you are interested in.

​

A member of our team will review your request and respond within 2–5 business days.

We are excited about the possibility of growing Cozy Cub Company into more homes, stores, and families around the world.

Payment Methods

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

bottom of page