Shipping & Returns

🚚 Shipping Policy

At Cozy Cub Company, we work with a carefully selected network of international suppliers to bring you high-quality baby essentials at accessible prices.

Because of this global fulfillment model, please take a moment to read our shipping information carefully before placing your order.

We partner with trusted suppliers who ship products directly to your door from international warehouses. This allows us to offer a wider range of unique, stylish, and carefully curated baby products that are not always available in local stores.

📦 Processing Time

All orders are processed within 2–5 business days before shipment. During peak periods or product restocks, processing may take slightly longer.

Once your order has been processed, you will receive a confirmation email with tracking details.

✈️ Shipping Times

Estimated delivery times vary depending on your location and the product ordered:

South Africa & International Standard Shipping: 7–21 business days
Remote locations: 10–25 business days

Please note that these timeframes are estimates and may vary due to customs clearance, courier delays, or peak seasonal demand.

📍 Tracking Your Order

As soon as your order is shipped, you will receive a tracking number via email. You can use this to follow your parcel from dispatch to delivery.

📦 Multiple Shipments

In some cases, items within the same order may be shipped separately due to different supplier locations. You may receive multiple parcels for a single order.

🌍 Customs & Import Duties

Depending on your country, your order may be subject to customs fees or import taxes once it arrives. These charges are determined by your local customs authority and are the responsibility of the customer.

💛 Our Promise

We understand that waiting for your order can be exciting, especially when shopping for your little one. That’s why we are committed to keeping you updated throughout the entire process and ensuring your order arrives safely.

At Cozy Cub Company, we prioritise quality curation over mass warehousing, allowing us to bring you thoughtfully selected baby products from around the world.

🔁 Return & Exchange Policy

We want you to shop with confidence at Cozy Cub Company.

If something isn’t quite right with your order, we are here to help.

📦 Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To process your request, please include:

Your order number
A description of the issue
Clear photos of the product and packaging

Once reviewed, we will offer a suitable solution, which may include a replacement or refund depending on the situation.

🔄 Change of Mind Returns

Because we work with international suppliers and products are shipped directly from fulfillment warehouses, we are unable to offer returns or exchanges for change-of-mind purchases in most cases.

We encourage customers to carefully review product descriptions before placing an order.

📦 Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

Baby feeding items once opened
Personal care or hygiene products
Items marked as final sale

💳 Refunds (If Applicable)

If your return is approved, your refund will be processed back to your original payment method within 5–10 business days after approval.

Please note that processing times may vary depending on your bank or payment provider.

🌍 International Fulfillment Note

As Cozy Cub Company operates through a global supplier network, return logistics can be complex. For this reason, we carefully review each case individually to ensure a fair and reasonable resolution.

Our goal is always to make sure you feel supported and satisfied with your experience.

💛 Our Commitment to You

We understand that buying baby products online requires trust. That’s why we are committed to providing:

Clear communication
Transparent policies
Responsive customer support
Carefully curated, quality products

Your confidence in Cozy Cub Company means everything to us.